“There have been so many times when Fieldcrest staff have gone above and beyond our expectations in the one and a half years our parents have resided in this assisted living,” reads the letter.
The letter was from the daughter of one of our residents who passed away in March. Before her death, staff members in Fieldcrest’s Memory Care unit cared for her briefly. Her husband, LeRoy, still resides in one of Fieldcrests’s assisted living apartments. The letter was addressed to Fieldcrest Director of Health Services Jennifer Anderson, who is pictured here reading the letter to LeRoy. “The kind words, hugs, prayers, and support for Dad and our family throughout Mom's journey --” That’s just one of the specific points the letter makes to illustrate “compassion and joy.” There are twelve more.
Fieldcrest Executive Director Cal Diekmann reflected on the letter, “This is why we do what we do! There were many tears and heartfelt times with the family.” Cal described how the whole Fieldcrest crew went above and beyond. “We love what we do!” Cal exclaimed. While she was a favorite of many staff members, Cal also confirms that the quality of care for her was not all that rare.
“Everyone treated Mom with love and respect from the day she arrived to the very end, for that we will be forever grateful!” the letter concluded. “You are lovely people who do amazing work for the residents of Fieldcrestl You will always hold a very special place in our hearts.”